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FAQ

General
When do I need to send you documents?

You may be requested to send us documents in order for us to comply with regulatory requirements. The faster you comply with this, the faster can we verify your details.

What documents do I need to send?

The specific documents that we need depend on each case. Our payment personnel will always specify which documents are needed via email.

What is KYC?

KYC means Know Your Customer. It is a security measure that we may carry out as part of our gaming licencing agreement, so we know who is playing with us. Our aim is to keep everyone safe and happy.

Payments
What deposit methods do you offer?

At Speedy Lotto all deposits go through Trustly.

What can I do if my deposit fails?

If your deposit is unsuccessful, we recommend you to double check your payment details, try again in an incognito window (the browser chrome). If you need any additional help, you can contact our Customer Support either by live chat or email [email protected]

What can I do if a refused deposit is deducted from my bank account?

When a deposit fails and does not show up in your balance, it usually means that your bank has reserved the funds, and that they will be returned to your bank account. How long it takes for your money to be returned depends on your bank, so if you have any questions surrounding this, it is best that you ask your bank directly.

Are there any fees for deposits?

There are no fees from our side when you make a deposit – all deposits are free. You always play in your own currency at Speedy Lotto.

How quickly can I see my new deposits?

Deposits should be instant. In case any problems occur, please contact our customer support.

How do I withdraw my money?

You have to be logged in to make a withdrawal. Then you click the widrawal button and follow the instructions. We will then process the widrawal as quickly as possible.

How long does it take to withdraw my money?

Withdrawals should be instant. In case any problems occur, please contact our customer support.

Can I make a withdrawal to someone else's bank account?

No, you can only use payment methods that you own, so that your winnings will be sent to the correct person, you!

What's the minimum/maximum deposit for slots?

Minimum deposit for all slots is €0,10. The maximum deposit varies between the slots, so the easiest way to find out is to check the 'Max Bet'-button inside the game.

How do I cancel a bought lotto bet?

A successful purchase can unfortunately not be cancelled so we ask that you think about your purchase before you click the 'buy now'-button.

Technical issues
The games are running really slow, what should I do?

We would recommend that you upgrade your browser and clear your cookies and cache. If that doesn't work, try a different browser. You can also contact our Customer Support via chat or email.

I lost connection in the middle of the game round, what happens now?

If there is a connection error, the round continues and pays out any winnings as normal. If the game round is stuck, you will get an error message and you will in that case need to contact Customer Support.

What browser do you recommend using?

We highly recommend that you use Google Chrome, and make sure to update your browser!

What are cookies and cache?

Cookies are small files that save your preferences on a site. Cache memory consists of files that make the page load quicker. These can take up a lot of space and end up slowing down the site.

How do I clear cache and cookies on my browser?

Follow the instructions for your browser:
Google Chrome
Safari (iOS)
Safari (Mac)
Internet Explorer
Microsoft Edge
Mozilla Firefox
Then close the browser, start it up again, log in and try again.

When I open a game, it does not load. What do I do?

If you click on the game and the screen freezes, try clearing cookies and cache as per above instructions. If you get an error message, please contact Customer Support.

Mobile
Can I play using a mobile?

Yes, you can! Our games work best with iPhones, iPads or Androids. To play via mobile, simply open your browser to www.speedylotto.com. We do unfortunately not provde an app for Speedy Lotto.

What happens if I get a call while playing?

If you get a call while playing on your mobile, the game will start from where it ended when you go back to the game after the call.

Responsible gaming
Can I set limits to restrict my spending?

Yes, if you want to budget your games per day, week or month you can do so directly through your account, by clicking “Limits” or by contacting Customer Support, and we will be able to set a limit that you are comfortable with.

How do the limits work?

At Speedy Lotto we offer a deposit limit, wager limit and loss limit. This guarantees that you will never be able to exceed the limit you have set for yourself per day/week/month. A loss limit will prevent you from losing more than a certain amount. A wager limit will prevent you from playing for more than a certain amount. A deposit limit will prevent you from depositing more than your set amount. So, for example, if you have a deposit limit of 30 per week and you win another 100 (and withdraw it), your limit for that week will now be 130 instead. Thus, you will not lose more than 30 per week of your own deposited money.

I have excluded myself, but want to play again, what can I do?

In order to get the best/most effective time off from playing, it is best to wait out the whole period. You can always contact our Customer Support to inquire when your exclusion will expire.

If I have self-excluded, can I play with someone else’s details?

At Speedy Lotto you are only permitted to play with your own personal details. Using someone else’s details when you are self-excluded is not allowed.

I think I play too much, what can I do?

We suggest you set a limit to budget your gambling in the Limits section, or take a break from gambling completely. You may self-exclude for a minimum of 6 months. If you need additional support, we recommend the following sites:
GamCare
Gamblers Anonymous
Gambling Therapy
Betfilter (Software to block all gambling sites)

Licencing and security
Is my personal information safe with you?

We always keep your information safe. Only employees who need it for KYC and security checks have access to it.

Is my money safe with you?

Absolutely. The SGA does routine audits to confirm that all incoming deposits and all outgoing withdrawals are processed and paid in accordance with legal standards.

How can I be sure the games are not rigged?

We can reassure you that the games are not rigged as both we, and our game providers use Random Number Generators to determine the result of every game round. We are constantly monitored by an independent third party that makes sure that every spin is completely up to chance.

Do you have a gaming licence and what does it mean?

We have a gaming license from Spelinspektionen (issued December 27, 2018) that covers our players from Sweden. The license means that Speedy Lotto operates under Sweden's laws and regulations..

I’m afraid someone else might be playing at Speedy Lotto with my personal details, what can I do?

Contact Customer Support, to temporarily block your personal details and contact your bank in order to prevent further unlawful use. If you suspect fraud, report it to your local police, and we will cooperate directly with them during their investigation.